Refund Policy
Last updated: 2026-07-28
We want you to be satisfied, and we also want to be straightforward about what can and cannot be refunded once a digital product has been delivered.
1. Before a reading is generated
If you have paid but the full reading or AI interpretation has not yet been generated, contact us and we will refund you in full, no questions asked.
2. After a reading is generated
Because a reading is delivered instantly and in full, it cannot generally be "returned". We therefore do not offer refunds for readings that have already been generated and shown to you — except in the cases below, where we always refund:
- The reading failed to generate, or generated incorrectly, due to a fault on our side.
- You were charged twice for the same order.
- You were charged for a subscription period after cancelling.
- The purchase was not authorised by you.
3. Subscriptions
You may cancel at any time; cancellation stops the next renewal and you keep access until the end of the period already paid for. If you cancel within 14 days of your first subscription payment and have not used a paid reading in that period, we will refund that payment in full.
4. Statutory rights
Where you have a statutory right of withdrawal for digital content (for example as a consumer in the EU or UK), that right applies. Note that by starting a paid reading you may be asked to consent to immediate delivery, which can waive that right — the checkout will tell you clearly when this applies.
5. How to request a refund
Email hello@renzhikaogu.site with your order number. We reply within 2 business days and process approved refunds to the original payment method, typically within 5–10 business days. Refunds are issued by our merchant of record.